December 2019 Update: Until further notice, please note that we are no longer offering harvest boxes for either pickup or delivery. We will update this page if/when we decide to resume them. We apologise for any inconvenience caused. Thank you.
Where does The Local Harvest Market deliver to?
At present we only deliver in the Chilliwack, British Columbia area and only to three postal code areas with the prefix V2P, V2R and V0X. If you are not in the delivery area, please send us a message through our Contact Us page so we can monitor where people are requesting delivery from. This way we can plan our future delivery area.
What does delivery cost?
Delivery in Chilliwack is $10 for each order/delivery. We do not charge delivery or processing if you pick up your order at The Local Harvest Market.
How do I add products to my home delivery order?
How do I add products to my auto-replenish order?
If you have not yet processed your order you can keep adding items to your shopping cart. When you are done, proceed to the check out. All items in the cart at that time will be included in your order.
If you have already processed your order, or if you have an auto-replenish order, you can add products to your order by:
- Creating a new order
- Select Local Pickup
- Select the same date as your expected home delivery order
- In the Order Notes field include the following information: (without this information we cannot add your products or deliver them)
- “Please add this order to my home delivery order”
- The Order Number of the order you would like us to add the items too.
If you are receiving an auto-replenish order, the Order Number must be from the next expected order. You will receive an order confirmation email on the same day each week as the day that you first placed your order. (If you place your original order on a Thursday and your delivery day was the Friday, your confirmation email will arrive each Thursday). This means you can add products to your order after you have received the Order confirmation email – so you have the Order Number to reference.
NOTE: if you do not include the Order Number of the order you wish us to add the products too, we will not be able to include the items in your home delivery order and you will have to pick them up at the farm.
5. Proceed to the checkout and process your payment as usual. Thank you.
What time will I receive my order?
We start delivering at 1pm each afternoon. Because we need to create a delivery route, the time we get to your place may depend on how far down the list your order is. Depending on the order and any special requests, we try to have all orders delivered before 6pm.
Can I pick up my order?
Yes. You may pick up your order at The Local Harvest Market, Monday to Saturday between 8am – 6pm. When you place your order, you can select which day (Monday to Saturday) you wish to pick up your order.
What happens if I don’t pick up my order?
You will receive an email reminding you of your order. We will store your order for up to 36 hours from your order date. For example, if you requested to pick up your order on a Tuesday, we will hold your order until Wednesday 6pm. There is no refund for orders not picked up.
What if I’m not home?
If you are not home to receive your order, we will cool-store your order for you and you can pick it up the following day before 6pm. We will do whatever we can to make sure you receive your order, so please give us a call if you need help.
Can I have my order delivered to my workplace?
YES. If you would like us to deliver to your workplace, use the “ship to a different address” option when checking out. If you would like us to deliver at a certain time – so your veggies stay as fresh as possible before you get home – in the Order Notes let us know what time would be best and we will do our best to get it there around that time. Please remember we have many deliveries so we may not get the time exactly right. If you can give us a two hour delivery window (like between 3pm-5pm) that will really help.
I received something I didn’t order
Sometimes we place free items in customer orders to introduce our customers to new produce. Usually we will include a notice explaining the item and how to prepare it. If you don’t like the new item feel free to share it with a friend.
I didn’t receive something I ordered
First, we apologize for not including an item you ordered. It is not common that this happens, however from time to time an item can suddenly run out of stock and thus we are not able to include it in your order. If this happens we will refund the full amount for the item. Please give us a couple days to process the refund for you.
Why are there items not available when they are available in other stores?
At the Local Harvest Market we only provide produce which is “in season”. That means the farm-grown item is, by nature, only available in our growing climate during certain seasons. For example apples are only harvested in Canada during November – January. By providing local, in season fruit and vegetables you are sure of getting the best quality food.
When “out of season” items are sold in other stores, you can be sure that your food has traveled quite a distance and was probably harvested before it was ripened allowing it to ripen unnaturally while in transit.
This is why we say, “we go the extra mile so your food doesn’t have too.”
How far in advance do I need to place my order?
You can place your order 2 days before or up to 7 days in advance. To receive your order in 2 days, your order must be in before 11pm. If it is received after 11pm then your order will be delivered on the next delivery day scheduled for your area. When you order, you get to pick the delivery date from the delivery calendar. At present we deliver to the postal codes V2P, V2R, and V0X on Monday-Saturday.
Why can I only order seven days in advance?
Because we only provide local, in season produce we can’t allow a long period for ordering, in case something runs out. To avoid not having your order in stock, we only allow 7 days in advance ordering.
Can I cancel / change / edit my order?
If you have not yet processed your order, then you can go to your shopping cart, which will be indicated by the shopping cart icon at the top of all pages.
When you hover over the icon you will have the options to “view cart” or “checkout”. Select view cart and then edit your order as necessary.
If you have already processed your order, you will not be able to edit your order. If necessary you can cancel your order by calling The Local Harvest Market during business hours on the day before your order is scheduled for delivery. After 5:30pm the day before your order, you will not be able to cancel your order. Our store hours are Monday to Saturday 8am to 6pm.
Do I have to be home for the delivery?
There are a few answers to this question:
- If you have submitted special instructions for your delivery, you do not need to be home. You can submit special instructions, like a storage place at the same address by filling in the form on the checkout page (see image in next question).
- If you have not submitted special instructions with your order, then you or someone in the family should be home to receive your order.
- If for some reason you are not able to be at home when your order arrives, we will keep it in cool-storage for you, and you can pick it up at The Local Harvest Market the following day before 6pm (Sundays excluded). Please print and bring your receipt with you to pick up your order.
How do I submit special instructions for my delivery?
When you go to the checkout to process your payment, you will find a field wherein you can enter any special delivery instructions.
Do you have a minimum order?
Yes. Due to processing costs it is necessary to have a minimum order amount of $25.00 per order.
What if I miss my delivery?
If for some reason you are not able to be at home when your order arrives, we will keep your order in cool-storage for you, and you can pick it up at The Local Harvest Market the next day before 6pm (Sundays excluded). Please contact us if you are unable to pick up your order; if we do not hear from you, your order will not be refunded.
How do I skip or pause an Auto-replenish (subscription) order?
- Log into your account by clicking “My Account” on the Shop Online tab
- Click the “view” button on your Subscription Order list, for the order you wish to pause.
- Click the Pause Subscription button
- When you are ready to resume your subscription, just come back and click “Resume Subscription”.
Should I tip the delivery driver?
Thanks for the kind thought. Our delivery people do work hard; however, they do not accept tips.
Do you reuse/recycle packaging?
The only packaging we reuse/recycle are black plastic crates.
The black plastic crates do not have a deposit, so you have the choice to keep them for yourself (no charge) or return them to The Local Harvest Market and we will be glad to clean and reuse them. (We would really appreciate it if you did return them for recycling.) If you would like to recycle them with us, then you can either bring them back yourself, hand them to the delivery person or leave them where we usually leave your order and the driver will be glad to pick it up with you next order.
How do I change my credit card on file?
To change your credit card details, log into your account by clicking “My Account” on the Shop Online tab. After logging in, scroll down to “Linked Credit Cards” and click “delete”.
When you place your next order, click the “returning customer” option on the checkout. Process your order as usual entering your new credit card information. Your account will be updated.
When will I be charged?
You order will be processed and your credit card verified and charged immediately, when you place your order.
How/when do I get a receipt?
You will immediately be able to view your receipt online when you place your order, and you will also receive your payment receipt via the email address listed in your account.
What is your return/refund/exchange policy?
If you are not happy with an item you ordered please give us a call and we will do (almost) anything to rectify the issue. If that includes giving you a full refund then that is what we will do. Please note, because we are dealing with fresh food items, most items that are returned cannot be sold again and thus will be destroyed or fed to the chickens. So please think twice before returning something. Thank you.
When can I reach you by phone?
Our office hours are between 8am and 6pm Monday to Saturday. If we don’t answer right away, please leave a message or send a detailed email message.
We are located in Chilliwack, British Columbia, Canada. Our address is:
7697 Lickman Road
What days are you closed?
We are closed Sundays and public holidays.
I am a business and would like to order your products. What do I do?
First, we are thrilled that you are considering The Local Harvest Market’s fresh, local produce for your business. Thank you.
We handle each business account individually and personally so please use the Contact Us page to forward an inquiry.
You can expect to hear back from us within 2 business working days. Our business hours are between 8am-6pm Monday to Saturday.
We look forward to serving you.